WHAT WE COLLECT
When you use Polar Swift Express, we collect information necessary to provide you with fast, reliable, and secure shipping services. This includes information you provide directly and data gathered automatically during your use of our platform.
Information You Provide
- Full name, email address, phone number, and billing address when you create an account
- Sender and recipient details for each shipment, including delivery addresses
- Payment information (processed securely — we do not store full card numbers)
- Communications with our support team via email, chat, or phone
- Feedback, reviews, or survey responses you submit
Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on the platform, and clickstream data
- Location data (with your permission) to improve delivery accuracy
- Cookies and similar tracking technologies (see Section 4)
HOW WE USE IT
We use the information we collect solely to provide, improve, and protect our services. We do not sell your personal data to third parties for marketing purposes.
- To process, book, and track your shipments end-to-end
- To verify your identity and prevent fraud or unauthorized access
- To send transactional notifications — booking confirmations, tracking updates, delivery alerts
- To respond to your support requests and resolve disputes
- To improve our platform through analytics and usage patterns
- To comply with applicable laws, regulations, and customs requirements
- To send service announcements and product updates (you may opt out at any time)
Important: We will never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
WHO WE SHARE WITH
To deliver your packages, we must share certain information with trusted partners. We only share what is necessary and require all partners to uphold the same privacy standards.
Carrier Partners
Shipping details (sender name, recipient name, address, package contents, weight) are shared with the carrier handling your shipment. This is required to complete delivery.
Payment Processors
Payment information is securely transmitted to our certified payment processors (e.g. Stripe). We do not store your full card details on our servers.
Service Providers
- Cloud hosting and infrastructure providers
- Customer support platforms
- Analytics tools (anonymized data only)
- Customs and border agencies where legally required
Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Polar Swift Express, our users, or the public.
COOKIES
We use cookies and similar technologies to enhance your experience, remember your preferences, and understand how our platform is used.
Types of Cookies We Use
- Essential cookies — Required for the platform to function. Cannot be disabled.
- Preference cookies — Remember your settings such as language and currency.
- Analytics cookies — Help us understand how visitors use the site (data is anonymized).
- Marketing cookies — Used to show relevant content. You may opt out at any time.
You can control cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of some features.
HOW WE PROTECT IT
We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- All data transmitted between your device and our servers is encrypted using TLS/SSL
- Payment data is processed through PCI-DSS compliant payment gateways
- Access to personal data within our organization is restricted on a need-to-know basis
- We conduct regular security audits and vulnerability assessments
- In the event of a data breach, we will notify affected users within 72 hours as required by law
While we apply robust security measures, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to keep your login credentials confidential.
HOW LONG WE KEEP IT
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Account data — Retained for the duration of your account and up to 3 years after closure
- Shipment records — Retained for 7 years for accounting and legal compliance
- Support communications — Retained for 2 years
- Analytics data — Anonymized after 12 months
You may request deletion of your account and associated data at any time by contacting our support team. Note that some data may be retained longer if required by law or for legitimate business purposes such as fraud prevention.
YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal data. We are committed to honoring these rights promptly.
- Right to access — Request a copy of the personal data we hold about you
- Right to rectification — Ask us to correct inaccurate or incomplete information
- Right to erasure — Request deletion of your personal data ("right to be forgotten")
- Right to restriction — Ask us to limit how we process your data
- Right to portability — Receive your data in a structured, machine-readable format
- Right to object — Object to processing of your data for direct marketing purposes
- Right to withdraw consent — Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at privacy@polarswiftexpress.com. We will respond within 30 days.
INTERNATIONAL DATA TRANSFERS
As a global shipping platform operating in 190+ countries, your data may be transferred to and processed in countries outside your home country. These countries may have different data protection laws.
Where we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities, to protect your information in accordance with this policy.
CHILDREN'S PRIVACY
Polar Swift Express is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information promptly.
POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our platform at least 14 days before the changes take effect.
We encourage you to review this page periodically. Your continued use of Polar Swift Express after any changes constitutes acceptance of the updated policy.
QUESTIONS?
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please don't hesitate to reach out to our dedicated privacy team.
- Email: privacy@polarswiftexpress.com
- General support: support@polarswiftexpress.com
- Phone: +1 (800) POLAR-SW
STILL HAVE QUESTIONS?
Our team is available 24/7 to help with any privacy concerns.